Terms and conditions

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These terms apply to the electrical services provided by Encon Electrical (entity TBC) (“we”, “us”) and to the use of https://enconelectrical.com.au. By accepting a quote or using this website you agree to them. Nothing here removes the guarantees you have under the Australian Consumer Law.

1. Services

We provide licensed electrical services to residential, commercial and strata customers in Melbourne’s eastern suburbs. All electrical work is carried out by licensed electricians under Registered Electrical Contractor TBC, to AS/NZS 3000 and the Victorian regulations, and a Certificate of Electrical Safety is issued for every job that requires one.

2. Quotes and pricing

  • Quotes are fixed prices for the work described in them, and are valid for 30 days.
  • Work outside the quoted scope, or conditions we could not reasonably have seen when quoting (for example concealed damage or non-compliant existing wiring), is quoted separately and only done with your approval.
  • Fault finding is charged as a fixed diagnostic fee quoted before the visit; the repair is quoted once the fault is known.
  • After-hours work by arrangement is quoted at the time of booking.

3. Bookings and cancellations

  • Bookings are confirmed by phone, email or message with a date and a time window.
  • Please give at least 24 hours’ notice to cancel or move a booking. A late cancellation, or a visit where we cannot access the property, may incur a fee equal to the diagnostic fee or the first hour of the quote.
  • You are responsible for giving us safe access to the property, the switchboard and the work areas, and for telling us about known hazards.

4. Payment

  • Payment is due on completion unless we have agreed otherwise in writing. Larger jobs may be invoiced in stages set out in the quote.
  • We accept bank transfer and card. Invoices show the payment details.
  • Overdue invoices may attract reasonable recovery costs. Materials remain our property until paid for.

5. Warranty

  • Our workmanship is guaranteed for 12 months from completion. If something we installed fails because of how we installed it, we come back and fix it at no charge.
  • Products and materials carry their manufacturer’s warranty, which we help you claim.
  • The warranty does not cover damage from misuse, work by others, power surges, water, pests or normal wear. It does not limit your rights under the Australian Consumer Law.

6. Liability

We carry public liability insurance and take all reasonable care. To the extent the law allows, we are not liable for indirect or consequential loss, and our liability for any claim is limited to the price of the relevant work or to re-doing it.

7. Website

  • Information on this site is general and may change; a quote is the only price you can rely on.
  • Content, the logo and the design belong to us and may not be reproduced without permission.
  • Do not submit false information through the enquiry form or attempt to interfere with the site.

8. Privacy

How we handle your information is set out in our privacy policy.

9. Changes

We may update these terms; the version on this page at the date of your quote is the one that applies to it.

10. Contact us

Questions about these terms: